Advanced Telecommunications Management
With more than 1,300 network technicians and 500 call center representatives with 24/7 support, Adcomm is one of the largest installation and service companies in the industry.More
We Market. We Sell. We Install. We Support.
What We Do
Adcomm is a pioneer and leading provider of outsourced field operations, customer support, and business process solutions in the Telecommunications space. To your customers, we are the face of your brand.
Our history is one of deep relationships with premiere retailers and the world’s leaders in advanced telecommunications services. Through the services we offer, we make some of the biggest companies in the world bigger, smarter and stronger.
Our goal with each of our valued clients is to become a seamless extension of their operations, a focused driver of growth and revenue, and a trusted builder of mission-critical customer relationships.
What can we do for you?
Who We Serve
Adcomm’s clients and partners include premiere retailers and world-leaders in Broadband, Fiber Optic and Satellite Entertainment products and services; top innovators in Direct Sales and Services to small and mid-sized businesses, and some of the best known names in Home Security and Home Automation.
- Satellite TV
- Home Security
- Home Automation
- Home Improvement
- Cable TV
Adcomm provides world-class service to our Partners, Clients and Customers including:
Start to Finish
Clients trust us to deliver superior customer service at touch-points all along the customer journey, from start to finish plus add-on and repeat sales. Our focus and expertise allow us to innovate and execute at a high level, so we can deliver greater value at a lower cost, unleashing the hidden potential in your customer relationships.
The Undisputed Leader In Outsourced Customer Experiences
Our large, highly qualified Fulfillment Network is comprised of reliable technicians that are multi-skilled in various competencies which in turn provides nationwide coverage. They are equipped with the training and experience to solve complex installation challenges daily.
Our sophisticated Florida-based Call Centers offer PCI-compliant, 24/7 service with 15:1 agent to supervisor ratio, proven employee recruitment and retention processes including thorough background and drug screening, and effective Quality Assurance processes to drive call quality.
From lead generation and work order origination through inventory control, installation, and management of the billing cycle, we provide specific or contiguous one-stop solutions for clients.